Order-to-Cash process

Context

Order-to-Cash is the sales chain from quote to money in the bank. Each child inherits from its parent through the Document chain, and quantities are conserved: you never deliver or invoice beyond what was ordered.

Who is involved

• Sales: Quotation, Sales Order
• Warehouse / delivery: Delivery Order
• Accounting: Invoice, Payment, bank reconciliation

Apps & switches to turn on

• Sales, Inventory, Finance, Accounting
• Switches: sales.require_quotation, sales.delivery_order_required, invoice_approval_required, sales.customer_deposits

Flow

1. Quotation (optional) → Sales Order (reserves stock)
2. Delivery Order (optional, split deliveries)
3. Invoice (from SO or DO)
4. Payment (partial or full) → bank reconciliation

Initial setup

1. Pick mandatory steps by switch for your size.
2. Map Posting rules (131/511).
3. Configure price lists and pricing policy.

Daily / monthly operations

• Daily: confirm orders, deliver, invoice.
• Weekly: review DOs missing documents, overdue Invoices.
• Monthly: bank reconciliation, balance confirmations.

Common scenarios

• Converting a quote into an order
• Delivering one order in several shipments
• Delivery documents and handover record
• Invoicing in stages
• Customer pays part of an Invoice
• Customer deposits on an order
• Voiding an Invoice that has been paid
• Customer return after invoicing

AI assistants

• Assistants suggest dunning and receivable reviews; anything sent to customers is reviewed by a person first.