Renewing a customer contract

Period end

Situation

A contract is about to expire and needs a renewal offer.

Recommendation

Create a Renewal Opportunity; stages follow the CRM catalog.

Why

Renewals share the table and stage catalog with CRM, and Customer Success works on the same table, so there are no two renewal lists.

Steps

1. Create a Renewal Opportunity.
2. Move through the CRM catalog stages.
3. Close it like a normal Deal.

Avoid

• Track renewals on a separate CS spreadsheet.

Roles & permissions

Sales or Customer Success.

Related

• Closing a Deal won when the customer orders
• Crm
• Customer Success
• Playbook: Order-to-Cash process