Limits, troubleshooting & FAQ

Q: Do I need a paid pack to use the portal? A: No. The Self-Service Portal is platform-free and available to every employee regardless of your company’s subscription.

Q: Can I see other people’s leave or payslips? A: No. The portal is scoped to you — you only ever see your own leave, payslips, attendance, OKRs, and documents.

Q: Where does my payslip come from? A: Payslips are generated by the Payroll module each pay period and published to your portal for viewing and download.

Q: I have a missing check-in — can I fix it myself? A: You can flag missing punches from the Attendance screen and request a correction, which your manager reviews before it’s applied.

Q: Will updating my bank details change how I’m paid? A: Yes. Bank information in your Profile is used by Payroll for salary disbursement, so keep it accurate.