New employee cannot use self-service

Exception

Situation

The user logs in but the self-service portal has no data.

Recommendation

HR links the User to the Employee first.

Why

Self-service resolves the employee from the User–Employee link; employeeId cannot be typed in.

Steps

HR opens the Employee record.
Link the matching User.
The employee logs in again.

Avoid

Let employees type their own employee ID.

Roles & permissions

HR.

Hr
Self Service
Playbook: HR and payroll: hire to payslip

Picking Leave in the request catalog Employee cannot see the payslip