Service hours: SM Timesheet or operations project time?
Choose a flow
Situation
A consultant works for a service customer and is unsure where to log time.
Recommendation
Log on the SM Timesheet in Service Management; one hours source per Invoice.
Why
Never invoice service hours from an Operations Project; logging in two places bills the customer twice.
Steps
- Log time on the SM Timesheet.
- Approve it in Service Management.
- Invoice via the Billing queue.
Avoid
- Log the same hours on an Operations Project and bill from there.
Roles & permissions
Service coordinator / Service Management manager.