Proof of delivery

Proof of delivery (POD) is the evidence that goods reached the customer. It is what settles a “we never received it” complaint.

When to use

Use it every time a delivery ends, successfully or not.

Permission: logistics:write to submit POD.
No feature toggles apply.
Evidence files are stored in Documents, so the shipment must be reachable by you under your data scope.

Open the shipment from Logistics → Shipments (/logistics/shipments).

For a successful delivery, the recipient’s signature is required. For a failed delivery, enter a reason and attach photos.

The files are saved to Documents first and the status changes afterwards, so a status of delivered or failed always has its evidence.

Outcome	Required
Delivered	Recipient signature.
Failed	Reason and photo(s).
Exception	Raise the exception on the shipment and resolve it later.

Do not mark a shipment delivered without a signature; the system will not accept it.
Photos are optional extras on a successful delivery but mandatory for a failure.
Evidence cannot be reused after a final status: a delivered shipment is locked.