Timesheets → Billing
Agents log billable time against tickets or Service Orders; those hours roll up into Billing, which turns delivered effort into an invoice — no re-keying of what was done or at what rate.
Log time
Agents record hours under Service Management → Timesheets, tagged to the ticket or Service Order and priced from the Service Catalog rate (or the contract’s negotiated rate, if one applies).
Approve
A timesheet is reviewed and approved before it becomes eligible for billing — this is the checkpoint where a manager catches mis-tagged or overstated hours before they reach an invoice.
Stage for billing
Approved, billable hours land in the Billing queue alongside completed order and milestone items.
Generate the invoice
A reviewer confirms what to invoice; Billing generates a customer invoice in Finance with the billable hours and rates pre-filled.