Wrong service Invoice

Fix a mistake

Situation

An Invoice has the wrong amount or content.

Recommendation

Void the Invoice; never delete the Service Order or Service Contract.

Why

Voiding returns the billed part to unbilled; a second Invoice while the old one is not voided double-bills.

Steps

1. Void the wrong Invoice.
2. Check the source returned to unbilled.
3. Create the correct Invoice.

Avoid

• Delete the Service Order/Service Contract.
• Create a second Invoice while the old one is not voided.

Roles & permissions

Service coordinator / Service Management manager.

Related

• Advance or partial invoice
• Service Management
• Finance
• Playbook: Service business: contract to billing