Service Contracts and amendments
A Service Contract governs an ongoing relationship: scope, rate card, term, billing cadence, and — for time & material and retainer engagements — the commercial terms that Service Orders and Timesheets inherit. Contracts exist so a long-running relationship with a customer doesn’t have to be re-negotiated on every single order.
Amendments — changing a contract mid-term
Contract terms change: a scope expands, a rate is renegotiated, the term is extended. Rather than editing the live contract in place (which would erase the history of what was originally agreed), Service Management uses formal amendments — a versioned change record attached to the contract.
Draft an amendment
From the contract, start an amendment describing the change: new rate, extended term, expanded scope, or added services.
Review and approve
The amendment goes through approval before it takes effect — the original contract terms remain in force until the amendment is confirmed.
Effective on the contract
Once approved, the amendment’s terms become the contract’s active terms going forward. Orders and timesheets raised after that point price from the amended rate card; the original agreement and every amendment before it stay visible in the contract’s history.
This matters most for T&M and retainer contracts, where a rate or scope change directly changes what gets billed on the next timesheet or billing cycle — the amendment record is what lets finance and the customer both point to exactly when and why the number changed.