Requesting IT support

Choose a flow

Situation

An employee needs help from IT.

Recommendation

Create a generic request of type IT Support; it follows the type’s chain into the Inbox.

Why

The request type defines the approval chain, so IT requests reach the right handler.

Steps

1. Open the request catalog and pick IT Support.
2. Describe the need and attach files if needed.
3. Submit — it goes to the handler’s Inbox.

Avoid

• Send a private message with no request.

Roles & permissions

Employee; IT team.

Related

• An approval chain per request type
• Approvals
• Self Service
• Playbook: Request-to-payment process