Scope change mid-contract

Fix a mistake

Situation

The customer changes price or allowance while the contract runs.

Recommendation

Create an Amendment for price/allowance; add Milestones on the Service Project.

Why

A locked Service Contract is never edited directly; the Amendment keeps the change history.

Steps

1. Open the Service Contract.
2. Create an Amendment for price and allowance.
3. Add Milestones on the Service Project if needed.
4. Approve the Amendment.

Avoid

• Edit a locked Service Contract directly.

Roles & permissions

Service coordinator / Service Management manager.

Related

• Multi-phase implementation / SOW
• Service Management
• Playbook: Service business: contract to billing