Wrong hours found after approval

Fix a mistake

Situation

Hours on an approved line are wrong.

Recommendation

PM uses Adjust and chooses a reason; if already invoiced or paid in payroll, use a Credit Note or the next payroll period.

Why

Lines already billed to the customer or paid in payroll cannot be reopened, so finance documents stay consistent.

Steps

1. Check whether the line is invoiced or in payroll.
2. If not: PM uses Adjust with a reason.
3. If invoiced: issue a Credit Note.
4. If in payroll: adjust in the next period.

Avoid

• Reopen a billed time line.

Roles & permissions

PM; accountant; payroll.

Related

• Approving time: by week or by line?
• Projects & Tasks
• Time Tracking
• Playbook: Project manager: plan, time, budget, P&L