Delegation & SLA/escalation
Approvals should never be a single point of failure. Delegation and SLA escalation keep decisions flowing even when an approver is unavailable.
Set up delegation
In Approvals → Settings, delegate your approvals to a colleague for a date range (e.g. while on leave); requests route to them automatically.
Let SLA escalate
Each approval carries an SLA timer. If it isn’t actioned in time, it escalates (to a backup approver or manager) and the Approvals Steward flags it.