Worked 6 hours, bill the customer 4
Choose a flow
Situation
Staff worked the full hours but the PM decides to bill only part.
Recommendation
Write down at line approval with a reason — worked hours stay unchanged.
Why
Worked hours drive cost, utilization and payroll; billable hours drive the unbilled queue and Invoice. A write-down is a commercial decision, so cost and pay do not change. A full write-down (0 hours) never enters the invoice queue; rejecting the line clears the write-down.
Steps
- The PM opens the time line to approve.
- Enter billable hours lower than worked hours.
- Pick a write-down reason (required).
- Approve the line.
- Create the T&M Invoice — only billable hours are included.
Avoid
- Reduce worked hours to bill less — cost and payroll go wrong.
- Enter billable hours above worked hours (refused).
Roles & permissions
The project PM approves time. Bulk approve and the AI assistant approve full hours, no write-down.