Customer refuses part of a delivery
Exception
Situation
At delivery the customer accepts only part.
Recommendation
Record what the customer accepted on the Delivery Order; redeliver with a new Delivery Order from the Sales Order.
Why
Refused goods never left stock (only the accepted part is issued), so they are not a return — do not create a return for the refused part.
Steps
- On the Delivery Order, enter the quantity actually accepted.
- Complete the delivery.
- If redelivery is needed, create a new Delivery Order from the Sales Order.
Avoid
- Create a customer return for the refused part.
Roles & permissions
Delivery staff; sales coordinator.