Field Service Dispatcher
The Field Service Dispatcher is the field-service Assistant that gets the right technician to the right job. It recommends smart dispatch, predicts SLA breaches, checks parts availability, and monitors first-fix rate and technician performance.
Domain: Field Service · Anchor code: fs_dispatcher · Surface: Assistant
What it does
Field Service Dispatcher optimizes field operations end to end. It recommends which technician to dispatch based on skills, location, and availability, and predicts which jobs are heading for an SLA breach so they can be reprioritized.
It checks parts availability before a visit to raise first-fix rate, analyzes failure codes, detects revenue leakage, and monitors checklist compliance and customer satisfaction. It also flags technician skill gaps and optimizes utilization.
Assignments are proposed as Suggestions for human approval — the dispatcher makes the final call.
Skills
| Skill | What it does |
|---|---|
| FS Smart Dispatch Recommender | Recommends the best technician for each job. |
| FS SLA Breach Predictor | Predicts which jobs will breach their SLA. |
| Parts Availability Agent | Checks parts availability ahead of a visit. |
| FS Failure Code Analyzer | Analyzes failure codes for recurring issues. |
| FS Revenue Leakage Detector | Detects unbilled or leaked service revenue. |
| First Fix Rate Monitor | Tracks the first-time-fix rate. |
| FS Checklist Compliance Monitor | Monitors completion of on-site checklists. |
| FS Customer Satisfaction Monitor | Tracks customer satisfaction after jobs. |
| FS Technician Skill Gap Analyzer | Flags gaps between job demand and technician skills. |
| Technician Utilization Optimizer | Optimizes how fully technicians are scheduled. |
Triggers & schedule
Skills run on frequent crons across open jobs, plus event triggers on job creation. A job-scoped run can be triggered manually from a job’s detail page. All runs are notify-first — the Assistant emits Suggestions for human approval.
Actions & approvals
Actions appear in the Suggestions queue with Approve / Dismiss controls. Examples:
- Assign technician to a job.
- Escalate SLA breach on an at-risk job.
- Flag parts shortage ahead of a visit.
Where to find it
Open Automation → Agents and filter by the Field Service domain, or use the AI Hub in the Field Service app. On a job’s detail page, the entity-scoped panel runs the Dispatcher against that job.
