Knowledge Base
Full documentation for this module is coming soon. The content below outlines what the Knowledge Base module covers.
XBuddy Knowledge Base is your team’s internal wiki — a structured, searchable repository of procedures, policies, guides, and FAQs that anyone in the company can access and contribute to.
Key Features
- Rich text article editor with support for images, tables, and code blocks
- Category and tag-based organization
- Full-text search across all articles
- Version history with change tracking
- Article visibility control: public, internal, or role-specific
- Integration with AI Copilot (answer questions by referencing KB articles)
- Article feedback: helpful / not helpful ratings
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[Screenshot: Knowledge Base — Article List & Category Navigation]
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[Video: Knowledge Base — Creating & Organizing Articles]
Watch on YouTube → @XBuddy (placeholder)
Getting Started
- Create your top-level categories (e.g. HR Policies, IT Guides, Sales Playbook)
- Write your first article using the rich text editor
- Set article visibility (internal staff vs. specific roles)
- Enable AI Copilot integration so staff can ask questions and get KB-powered answers
- Share the Knowledge Base link with your team
AI Agents
Knowledge Base integrates 4 AI Agents that maintain content quality, surface search gaps, and monitor document expiry:
| Agent | What It Does | Schedule |
|---|---|---|
| Stale Content Detector | Flags knowledge base articles that have not been reviewed or updated in 90+ days and assigns them to the original author for review | Monthly |
| Search Gap Analyzer | Analyzes search queries that returned no results and identifies content gaps — topics your team searches for but haven’t documented yet | Weekly |
| Knowledge Coverage Agent | Maps documentation coverage against your product feature list and highlights areas with missing or thin documentation | Monthly |
| Document Expiry Monitor | Scans documents with expiry dates (contracts, certifications, compliance documents) and alerts owners 30, 14, and 7 days before expiry | Weekly |
To enable or configure agents, go to Automation → AI Agents → Knowledge.